For us, the key win for the VISITOR solution is the incredibly simple functionality for both customer and staff. This simple user journey means we are no longer swamped by calls from customers struggling to book tickets and our online ticket sales have increased massively. VISITOR offer support personalised to our requirements and have been a great team to work with, adapting and adjusting to our needs
The staff have been a pleasure to work with and their extensive experience in the Museum world has been a real bonus.
We use VISITOR to efficiently and speedily deal with all our day-to-day and events bookings and the financial reporting, and have always found the service from the support team to be first class.
We have used VISITOR for many years now to book everything from our busiest exhibitions through to films, lectures, conferences, Member events and all our varied and complex schools bookings. We’ve valued its flexibility and reliability in handling these multiple functions – something which is a real strength of the system and has proved so important in a Museum environment with its wide range and large number of visitors all with different needs.
I really appreciate that the VISITOR support team are only a phone call or email away and that they are always happy to help regardless of the issue.
We chose VISITOR because they were a good fit in terms of size for our organisation and for working with us. They were very good at communication, they were very professional, and we knew we would be able to talk to the right people if there were any issues.
Implementing VISITOR has made a huge difference to the workload of the team. We use the system to book events, meeting room space, learning activities, group bookings, catering and other resourcing. The staff at VISITOR are extremely helpful, they are always on hand to deal with any queries and provide support when required.
